v1.0.0 · 2026-10-09
AI Data Use
Effective date: 9 October 2026 Last updated: 9 October 2026
Xivena is built on AI. Your companion's replies, reflections and readings work by sending the relevant text, images or audio to an AI provider. We use Google (Gemini) first and OpenAI as an automatic backup. HeyGen (LiveAvatar) remains solely for the talking avatar.
This document sits beside our Terms of Use and Privacy Policy. The Privacy Policy describes the personal data we hold and your rights; this document explains what goes to which AI, and why.
Xivena is operated by Babakulov Shakhzodbek, an individual sole trader, contactable at babakulov@xivena.com.
1. Why this is part of the service
AI processing is necessary to provide the AI features you request. Before it begins, you explicitly agree to this document and allow AI processing. We record the version you saw, the time, your language and the app used. An existing consent to an earlier provider arrangement does not accept this document.
Unlike closing your account, withdrawing AI permission in Settings stops new AI processing while preserving your saved content. Settings, these documents and account deletion remain available. You can enable AI again by agreeing. Optional memory permissions remain separate. The Privacy Policy specifies the legal basis for each activity, including explicit consent for sensitive data.
2. What goes where
| Feature | What is sent | Sent to |
|---|---|---|
| Companion chat and reflections | Your messages and relevant profile, assessment, reading and relationship context | Google; OpenAI as backup |
| Assessments, Portrait, strengths, Today, Lenses and Dreams | Relevant answers, results, entries and profile context | Google; OpenAI as backup |
| Your People and Two Maps | Details you supplied with the other person's permission, relationship context and relevant results | Google; OpenAI as backup |
| Astrology, tarot and palm features where offered | Relevant birth details, readings and, for palm analysis, your palm photograph | Google; OpenAI as backup |
| Translation and image generation | The text or image description needed for the request | Google; OpenAI as backup |
| Notes and enabled memory | Relevant saved content to summarize or find related moments | Google; OpenAI as backup |
| Voice conversations | Microphone audio, relevant conversation context and reply text or speech | Google; OpenAI as backup |
| Video avatar | Only the Expert's generated reply audio, which may reflect personal context | HeyGen (LiveAvatar); LiveKit transports avatar media |
Your camera is never used for avatar conversations. HeyGen does not receive your original microphone audio. Not every feature is offered on every platform.
3. What the providers may and may not do
We require Google's paid Gemini API for personal data; its terms do not permit using prompts or responses to improve Google's products. OpenAI does not train on API content by default; we do not opt in. These protections do not mean zero retention. Google and OpenAI retain limited copies for abuse monitoring or legal duties, as described in the Privacy Policy.
HeyGen's own terms govern its retention and possible use of generated reply audio to improve its service. We do not claim that Google/OpenAI's no-training terms apply to HeyGen. Read Google's terms, Google abuse monitoring, OpenAI data controls and HeyGen privacy. International transfers use the safeguards described in our Privacy Policy.
4. What stays with us
Your saved results, readings, notes and text conversations are account data. We do not persist original microphone recordings. Account deletion removes your personal content and agreement receipt; the limited surviving payment, administrative and returning-account records are disclosed in the Privacy Policy. Deletion from Xivena does not erase copies providers lawfully retain.
5. People make the decisions
AI offers reflections and suggestions. You decide what to keep or act on. It can be wrong, is not a diagnosis or professional advice, and does not make decisions with legal or similarly significant effects about you.
6. When this document changes
If we add, remove or replace a provider, or send a new kind of data, we update this document, its version and effective date and notify you before the change takes effect, as described in the Terms. A later notice-only update does not erase your earlier agreement or silently create a new receipt. You can stop AI processing or delete your account if you do not wish to continue. Past versions are available on request.
7. Contact
Questions or data-rights requests: babakulov@xivena.com.